Shipping and Delivery
Purchased products are processed and packed by us in an estimated time of three days. It may take up to seven business days if packed by a White Glove delivery service. Take into consideration that items purchased with unique features or during promotional events, may take longer to process.
At the time of purchase on our system, you will be prompted with the following shipping options: U.S. shipping, local delivery, in-store pickup or the option to coordinate shipping yourself.
Once the order is processed, a confirmation message will be emailed to you with information including the order number, carrier, tracking information and estimated time of arrival. Courtesy emails will be sent to you with shipment updates.
PRICE AND DESIGN
Shipping / Delivery prices and procedures are designed based on the type of product, physical characteristics of the product (size, material, weight), insurance value, carrier, transportation means (air, land or sea), delivery time and place of destination. If an item can be shipped safely in low-cost, small packages such as UPS, FedEx, we will try to do so.
The logistics of product shipments vary with the companies we use, which are chosen based on the type of product, customer preference, and cost. Among them are UPS Ground, FedEx, and White Glove Freight Shippers.
- White glove freight service includes: item pick up, blanket wrapping, in-home / office delivery, and full insurance coverage. Transit time is 4-6 weeks.
- UPS and FedEx Ground shipping include packaging, full insurance coverage, and signature-required front-door delivery.
- Transit time is 5-10 business days.
- Furniture items are unable to ship to P.O. Boxes, APO / FPO addresses.
For shipments outside of the United States, we can recommend shipping companies or use your trusted company to ship internationally. Contact us for more information.
COORDINATING YOUR SHIPPING
If you prefer to organize your own shipment, it is possible. Just contact us with details such as the company that you choose for the transfer, packaging instructions, date and time of pick up, and any additional information that we should know. We will release the product order with a condition report. Any damage or loss in transit will be the responsibility of the company that you have hired. For more information, see our returns and refunds policy.
DELIVERY AND PICKUP
We offer Local Delivery in Los Angeles for a nominal fee. Our service includes in-home or office delivery, unpacking, product placement, and light assembly if necessary.
- A time-specific 1-hour delivery window will be provided.
- Deliveries can be made 1-3 days after purchase.
Contact us for additional information.
If you want to collect your order personally, you are welcome to. Coordinate with our team and provide the pick-up details such as time and date. Inspect your product and take into account that the sale is considered final.
DAMAGES AND LOSSES
Danish Modern L.A. Inc. is not responsible for the damages and losses when the buyer has organized their own Shipping or Delivery by a third party. However, we will gladly assist you to expedite an appropriate solution.
Contact us for additional information.
For more information, see our Return and Refund Policy.
For UPS / FedEx Ground shipments, the products are protected with packaging shrink film, bubble wrap, and packing peanuts. The item is placed inside a cardboard box of suitable thickness. The boxes are appropriately marked to be standing on the right side and are labeled as "Fragile."
For Local Deliveries, products are blanket-wrapped with packaging stretch film.
- If you want to make changes or cancel the Shipping / Delivery, please contact our staff.
- Before signing, inspect your item immediately for damages caused in transit.
- If you see any damage, you have the right to reject the product and immediately contact Danish Modern L. A. Inc.
- Packing peanuts and cardboard boxes can be recycled at your local UPS or FedEx.
Contact Us For More Information
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